Refunds, Returns and Exchange

Calcaño Cosmetics allows for returns and exchanges if you've changed your mind about a product. 


All returns and exchanges due to change of mind are subject to a 14-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase condition: packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping costs associated with the return of the product will not be covered by Calcaño Cosmetics.
- Your rights under any applicable consumer law are additional to and not affected by Calcaño Cosmetics's return and exchange policy above.
- We do not offer refunds when products arrive melted.


To start a return, you can contact us at info@calcanocosmetics.nl. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@calcanocosmetics.nl or in the live chat.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

*Notice – it is an illegal offence to claim an item lost when you have in fact received it. We take this offence seriously*